ISO 9001 and AS 9100 standards have been revised and updated recently. This book indicates and explains, clause by clause, all the changes and improvements made to both the Standards. The revised standard will be used by organisations and professionals to establish, implement, maintain, and continually improve the Quality Management System to get the organisation audited and certified. While primarily developed for the aviation, space and defence industry, this standard can also be used in all other industry sectors where a Quality Management System with additional requirements beyond an ISO 9001 system is needed.
Chapters and paragraph numbers in this book align with the Standard AS 9100 Rev D/EN 9100:2016 (www.sae.org) for easy reference. This book complements the earlier book published in 2012 “A Complete Guide to Implement Aerospace Standard AS 9100 (Including ISO 9001:2015, AS 9110 A & AS 9120A) Quality Management System Requirements for Aviation, Space and Defence Organisations, MRO Organisations and Distributors”. The earlier book included a comprehensive set of tools, templates, sample documents, procedures and formats for necessary records which continue to be relevant for the new Standard.
This book is a comprehensive guide for aviation, space and defence organizations to implement SAE’s Aerospace Standard AS 9100 C. It draws on a lifetime of experience in aerospace quality control, as well as experience gained in the last 5 years providing consultancy services on implementation of the standard to over 20 organizations and auditing services to document compliance with the standard at over 30 organizations globally.
Chapter 1: Introduction
Chapter 2: AS 9100 C Clause 1 Score and Clause 2 Normative Reference
Chapter 3: AS 9100 C Clause 3 Terms and Definitions
Chapter 4: AS 9100 C Clause 4 Quality Management System
Chapter 5: AS 9100 C Clause 5 Management Responsibility
Chapter 6: AS 9100 C Clause 6 Resource Management
Chapter 7: AS 9100 C Clause 7 Product Realisation
Chapter 8: AS 9100 C Clause 8 Measurement, Analysis and Improvement
Chapter 9: Auditing for certification to AS 9100/9110/9120 and internal audits
Appendices: Over 20 appendices across 100 pages; model quality manuals, Business process maps, model documented procedures, etc.
Annexures: Over 90 annexures across 200 pages; comprehensive templates, model work instructions, sample completed records, checklists for successful implementation, lists of reference documents, etc
Speciality of this book
• Unique expertise: There is a severe shortage of people qualified and able to interpret the standard. There are fewer than 800 certified auditors worldwide. The author is one of the first fully qualified assessors for the AS9100B standard (predecessor to AS9100C), having qualified in 2007. He obtained further qualification and transition training to assess AS 9100C standard in 2010 and continues to provide assessment services.
• Real-world experience: Most currently available materials for AS 9100 C are manuals and consulting packages. This book draws on the author’s significant practical experience - over 40 years in aerospace quality assurance (both for aircraft and for aero-engines) and 5 years consulting and certification services with organisations in multiple industries.
• Readily usable materials: Some guidelines and templates are available – however, these guidelines are usually theoretical rather than experience-based, templates provided are too generic and getting either of these requires signing up for expensive consultancy services. The book has multiple templates that have been customised to suit aerospace manufacturers, their suppliers and the aerospace industry in general, with case studies of real-world implementations.
• Long-lasting relevance: The Standard undergoes revision approximately every six years. The last revision was made in 2009. The next revision process is likely to be launched in 2013/14 and released in 2015/16.
The book is written for quality management professionals in complex, high-technology environments where the slightest errors can have severe consequences. The lessons are drawn from a lifetime of working in aircraft quality assurance for the Indian Air Force – monitoring and evaluating quality standards and investigating accidents/incidents of failure. The lessons drawn out in this book would also apply to other quality assurance professionals and those who have a stake in the effective maintenance of quality standards in critical, high-tech environments. It is set in India and some elements are more relevant to the Indian context, but most of it can be applied in high-tech environments anywhere in the world. It addresses a need in the market for real-world experience in quality control, to complement the surfeit of books dealing with the theory of quality control and Six Sigma.
The book deals with quality control/management/assurance in complex, high-technology environments where the slightest errors can have severe consequences. The main sections are:
• Lessons in quality control can be expensive: two case studies on aircraft accident investigations that uncover the reasons for failure and actions that can be taken to mitigate risk in the future
• A Quality management system is needed: introduction to the basics of quality management systems, and its relevance to strengthening competitiveness of organisations
• Safety and productivity lead to customer satisfaction: addresses common concerns about the quality focus, and emphasises why quality needs to be driven by the need to address customer needs
• Risk can only be managed, not eliminated: ways to mitigate risks inherent in any system
• Failure investigations yield critical information: how systematic failure investigations can ensure that we learn from our mistakes and address them for the future
• Regulatory bodies ensure quality and safety: on the role of national regulatory bodies that monitor quality (this section is the one most India-specific)
• QMS itself needs continuous improvement: learning from common pitfalls when implementing a quality management system
Features that competing books may not have:
• Real-world experience, with practical insights into how to implement quality systems
• The particular issues faced in critical, high-tech environments
The book is most relevant to individuals responsible for quality control in aircraft quality assurance and quality assurance in other military-linked industries. It also applies to individuals responsible for quality in similar complex, high-technology environments. It is set in India but large parts of it can be easily applied anywhere in the world.